Embedded Files
Thought Leadership in the SaaS Industry
A natural presenter, writer, and group facilitator, Anne is a sought-after voice for insight on leadership, client engagements, and business strategy for early-stage software companies.
Guest Lecturer,
Portland State University
2022 and 2023 spring semesters
Anne was invited to present to the Managing the Convergence of Exponential Technologies Class at Portland State University to discuss strategies for client adoption of new-to-them or new-to-their-industry technologies. Change is hard, but there are ways to make it easier.
Students rated Anne their favorite guest lecturer for her insightful content and engaging conversation.
In this LinkedIn video series, Anne posts 5-minute videos with tips for succeeding in a client-facing role.
Delivering bad news to customers is like a poorly cooked fish dinner that you still have to eat. The longer you wait, the worse it becomes. Check out these five tips for delivering a disappointing message to your clients.
Startup companies are in a perfect storm right now of plummeting valuations, hesitant buyers, and even customer churn, especially if they’ve stretched beyond their ideal client target. Here are five reasons why startup leadership should invest in Customer Success to weather the storm.
Most companies know they should regularly gather customer feedback in quantitative and qualitative measures, often under a Net Promoter Score framework. But there are additional opportunities for client feedback that can positively impact your customer journey if you pay close attention to them.
Articles Written by Anne Henderson
Guest Appearances by Anne Henderson
FractiCasts with FractiPro (videocast series) - in four part conversation Anne discusses components of a successful client engagement from sales engagement through to client renewal.
Google Sites
Report abuse